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Home Tips

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Builder Q&A
Get it in Writing When Collecting Answers

Before purchasing a home not yet built, buyers should make sure that every question they ask is answered by the builder or builder's staff in writing, rather than relying on guesses and assumptions.

They also should have the builder clearly define quality, including a written definition and physical examples. If an existing model or completed home is used as an example, the contract should state that the home will meet the same level of finish, materials, and workmanship.

When it comes to financing the new home - especially when the builder requires the borrower to go through a specific lender - consumers must proceed with caution. Because a mortgage commitment's terms and conditions sometimes make it difficult for the buyer to actually secure the funding, they should find out if their deposit will be returned to them if the commitment is unsatisfactory.

Moreover, buyers should understand the policies regarding changes in the floor plan, specifications, options, or upgrades in order to minimize frustration and save them hundreds of dollars in change order and legal fees. Finally, buyers need to make sure they understand the builder's performance standards governed by the warranty and how claims are made and resolved.

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